Are you going on a flight with Finnair and wondering how to travel safe during the coronavirus pandemic? Your health and safety are our highest priority. According to medical experts, the aircraft is not a likely environment for catching the coronavirus, but as travel gradually recovers, we want to ensure that you feel safe and comfortable when travelling with us. As of 18 May 2020, we introduce additional measures for your safety and wellbeing. This is what we can do together.
NETWORK CHANGES :
Our intention is to operate approximately 30% of our normal amount of flights in July, and we will also start long-haul flights to our key Asian destinations. We will then add routes and frequencies month by month as demand recovers aiming to operate 70% of our normal network by en 2020. From July, Finnair will:
• Gradually add frequencies and routes back to its network.
• Review schedule on a monthly basis and update it as travel restrictions are removed and demand starts to recover.
HEALTH AND SAFETY :
To make flying as safe as possible, Finnair is preparing for gradually growing passenger numbers with several new measures on board and at the airport to protect the health of its customers.
Social distancing at the airport and onboard.
Boarding and disembarkation processes have been adapted. ‘
Finnair cabin crew and all customers are required to wear a mask from boarding to leaving the aircraft.
Aircraft cleaning has further been intensified and sanitising wipes are available for customers onboard.
An adjusted in-flight service concept will help to decrease contact between customers and cabin crew.
BEFORE TRAVEL
• Check in online or through Finnair mobile app for your flight, so that you can avoid queues and touching the self-service kiosks at the airport.
• Packing light is a good idea, as baggage handling increases the time you spend and the contacts you have at the airport.
• Take with you masks that cover your mouth and nose, as you are required to wear one when you board the aircraft. This can be a surgical or a homemade mask made of fabric. If you have a medical condition that prevents you from wearing a mask, please let us know at least 72 hours before your flight.
• Before you go, check the authorities’ travel recommendations in your destination country. Some countries for example require temperature screening upon arrival and wearing masks in public areas. For information about travel restrictions in different countries, you can visit IATA’s website.
• Stay home if you feel unwell. Anyone with symptoms of a respiratory infection will be denied boarding. If you bought your flight between 1 April and 31 August 2020 from Finnair’s own channels, you can change your travel date flexibly.
AT THE AIRPORT
• For your safety, keep distance to other customers at all times. At Helsinki Airport, floor stickers will help you.
• At Helsinki Airport, customer service points have plastic screens and our ground crew wear surgical masks. Finavia and Finnair recommend you to wear a mask already at the airport.
• Help yourself with hand sanitizer that is available both at check-in and at the gate area.
• Please note that cash payments are currently not possible at Finnair airport service points.
FOR ADDITIONAL ASSISTANCE PLEASE DO REFER TO OUR CUSTOMER SERVICE CENTERS:
Belgium: +32 (0)70 25 30 09 The Netherlands: +31 (0)202 040 100 Finnair Customer Service Helsinki 24/7: +358 9 818 0800